In a digital-first world, verifying the identity of customers quickly, securely, and remotely is crucial. That’s where Pixl’s Video KYC Solution ( link to page video kyc) comes in—offering a seamless, secure, and scalable way to onboard customers from anywhere. But how exactly does this powerful tool work? Let’s explore the complete workflow of Video KYC and how it transforms the customer verification journey.
What is Video KYC?
Video KYC ((Know Your Customer) is a modern, virtual method for conducting face-to-face identity verification. Instead of requiring physical presence, customers can complete the verification process through a live video call with a trained agent—or even on their own using our self-service eKYC solution. This approach simplifies the onboarding process, making it faster, more secure, and entirely remote.
Step-by-Step Workflow of Pixl Video KYC Solution
1. Initiating the KYC Process
Customers start the KYC journey through a web or mobile application. A simple and intuitive user interface ensures they can quickly enter the verification process with just a few clicks.
2. Real-Time Video Interaction
Depending on the selected mode (Self-Service or Agent-Assisted), the customer engages in a live video session. During this call:
- The agent verifies the customer’s identity
- The customer presents their government-issued identity documents
- The system captures a live photo for comparison
3. Liveness Detection
Advanced AI-driven liveness checks ensure that the person is physically present and not using static images or deepfakes. This critical step protects your business from identity fraud.
4. Document Verification
Using real-time OCR (Optical Character Recognition), Pixl’s system extracts and verifies details from the customer’s identity documents. These documents are authenticated instantly using officially valid document (OVD) verification protocols.
5. Face Matching
Next, our facial recognition technology compares the customer’s live image with the photo on their ID. This ensures a high level of accuracy in identity verification.
6. Geo-location and IP Checks
To further strengthen security, Pixl captures the customer’s geo-location and IP address, confirming they are in a legitimate location and not attempting fraudulent access.
7. Blacklist and AML Screening
We conduct instant blacklist checks and ensure AML (Anti-Money Laundering) compliance, screening customers against sanctioned or restricted lists in real time.
8. Document Uploads
Customers can upload additional supporting documents like proof of address or income, which are also verified using advanced OCR and document analysis tools.
9. Signature Verification
Pixl can extract and verify the customer’s signature, adding an extra layer of authentication for applications that require it.
10. Video Compression & Storage
All video sessions are encrypted, compressed, and securely stored with unlimited video storage options. Businesses can access these recordings instantly for auditing or compliance.
Why Choose Pixl’s Video KYC Solution?
Pixl Video KYC isn’t just a verification tool—it’s a fully compliant onboarding suite designed with RBI and SEBI standards in mind. Here’s why organizations across banking, insurance, NBFCs, fintech, telecom, and logistics trust us:
- 100% RBI-Compliant
- End-to-End Encryption
- No Third-Party Dependency
- Fast KYC Turnaround Time
- Seamless Multi-Channel Integration
- Reduced Drop-Off Rates
- On-Premise or Cloud Deployment
Benefits at a Glance
- Enhanced Security: Detects fake IDs and pre-recorded videos.
- Faster Onboarding: Reduces manual KYC processing time.
- Increased Conversion: Minimal friction = more completed applications.
- Cost-Effective: Cuts down overheads from traditional KYC processes.
- Remote Accessibility: Customers complete KYC from anywhere, anytime.
Final Thoughts
Pixl’s Video KYC Solution redefines customer onboarding with an intelligent, secure, and efficient process. From AI-powered identity checks to robust compliance features, our solution ensures your business stays ahead in the digital landscape.
