Video PD
Video PD
Customized Onboarding Solution
Pixl.ai Video PD solutions enhance conversion rates by assessing customers from key business perspectives. We provide a secure, personalized, and seamless onboarding experience to maximize value and engagement.
Live
Connection Bridge
v2.4.0
Average Match Accuracy
99.8%
Real-Time
Average Call Duration
3.8 mins
-12% Optimised
Daily Safe Sessions
45,000+
India Scale
Supported Capabilities
Geo-Location
OCR Extraction
Liveness Match
RBAC Security
Perspective 01
Remote Personal Discussion
Conduct official verification conversations face-to-face via video, eliminating physical site visits and speed-to-market barriers.
Perspective 02
Location & Compliance Integrity
Embed active geofencing and location mapping to confirm the physical presence of users during official verification calls.
Perspective 03
Smart Call Distribution
Instantly match users with available certified agents, showing real-time queue position for a seamless experience.
About Video PD
Pixl.ai's Video PD
Boost conversion rates with Video PD, enabling businesses to assess customers from key strategic perspectives. We deliver a secure, personalized, and seamless onboarding experience that drives trust and efficiency.
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Step-by-step Workflow
How Video PD Works
A simple and secure process mapping agent interactions and customer validation.
01
Schedule
The agent sets up a virtual meeting and sends an invitation via email or SMS.
02
Verify
Customers join the call and authenticate their identity using OTP or facial recognition.
03
Validate
The agent verifies the customer's geo-location and asks predefined questions.
04
Upload
Customers submit or display required documents during the call.
05
Capture
The agent records necessary images and videos for verification.
06
Finalize
The agent reviews the details and determines the customer's status.
Value Addition
Benefits of Video PD
Smart Customer Assignment
Connect customers with the right agent quickly, reducing wait times and showing their queue position.
Secure Verification & Fraud Prevention
Verify customer identity, documents, and location to ensure only the right person joins the call, preventing fraud.
Personalized Conversations
Engage customers with tailored discussions that meet their unique needs, making interactions more meaningful.
Agent
Console (Live)
ID: #VPD-88204
Customer Video Feed
Encrypted Stream
REC
03:24
Verification Check
Liveness Check
Face Match
Geo-Coordinates
Document OCR
Location Signature:
12.9716° N, 77.5946°
E
Live Transcription
Summary:
AI Processing
"Confirming my Aadhaar details for onboarding. The address is match..."
Technical Capabilities
Features of Video PD
Enterprise-grade utilities designed to deliver complete security and compliance.
Session Video Recording
Capture complete session footage to ensure transparency, quality assurance, and regulatory compliance.
Transcript Summary
Provide agents with a detailed record of the interaction and an instant summary that highlights key points.
Report Generation
Instantly produce comprehensive session reports and download them as secure PDF files.
Live Transcript Translation
Enable real-time understanding between agents and customers regardless of language.
Real-Time Face Matching
Compare customer faces with verified images for secure authentication.
Admin Login with RBAC
Role-based access management for administrators and agents.
Enhanced Interactions
Customizable questionnaires and document checklists.
Agent-Led Questionnaire
Predefined questions with real-time response recording.
Audit Logs
Track sessions, documents, users, authentication, and location records.
Live Location Detection
Fetch customers' real-time location instantly.
Document Capture & OCR
Capture customer documents during sessions for seamless verification with AI-enabled OCR.
Channel & Doc Support
Support multi-channel interactions and various document formats.
Industry Applications
Use Cases of Video PD
Discover how industries deploy remote verification discussion models to drive onboarding speed and security.
01
Personal Loan Discussions
Assess creditworthiness and verify signatures face-to-face.
02
Instant Account Opening
End-to-end KYC and verification for high-conversion savings & demat onboarding.
03
NRI / Global Onboarding
Sovereign cloud compliance routes for secure international onboarding.
04
Agent Training & HR
Simulated sessions, audit checks, and performance tracking for HR.
05
High-Value Support
Immediate video assistance and screen-sharing verification desk.
Active Flow
Loan Approval Verification
Liveness Match
Borrower Info
Name:
Aditya Sharma
Loan ID:
LN-992083
Amount:
₹5,00,000
Sanction
Status: Approved
Trust Score
99.8%
Zero Fraud Risk Detected
Compliance Verification Trails
PAN Match:
Validated
Signature OCR:
Verified
Face match
liveness: Passed
Geolocation
fencing: Match
Active Flow
Demat & Savings KYC
OCR Extracting
Live Document Scan
CARD: PAN CARD
ID: ABCDE1234F
NAME: ADITYA SHARMA
DOB: 15/08/1994
Database Match: 100%
Onboarding Drop-offs
-85% Drop
Video PD flow reduces onboarding drop-offs by substituting complex physical checkups.
Aadhaar XML e-Sign Status:
Ready
Instant Account Routing
Once the Video PD session is concluded, the account is routed to core systems and activated in under 5 minutes.
Active Flow
International Customer Onboarding
Cross-Border
Cross-Border Routing Desk
Origin Node:
London, United Kingdom
Target Sovereign
Node: Mumbai, India
Protocol: Secure Tunnel AES-256
Compliance
Standards: GDPR & DPDP Compliant
Server Localisation
Indian Sovereign Cloud
Connection Latency
42ms (Highly Optimized)
Non-Resident Indian Onboarding Node
Enables high-value NRIs to open NRE/NRO accounts via secure video streams compliant with regional regulatory requirements.
Active Flow
Agent Quality & HR Performance
QA Scored
QA Compliance Checklist
Read consent script: Yes
Verified user ID document: Yes
Checked visual geolocation: Yes
Closed session properly: Yes
Agent Performance Index
9.8 / 10
Audits are auto-scored using translation text logs and script matching algorithms.
HR & Agent Onboarding Simulators
Allows enterprise administrators to run simulated audit trials to train agents and test automated verification tools before launching production servers.
Active Flow
High-Value Video Support Desk
Live Escalation
Live Support Queue
Queue Position:
0 (No wait time)
Average Speed of
Answer: 12 secs
First Contact
Resolution: 94.2%
Handle Time Reduction
-30% AHT
Faster resolution via video verification
Instant Verification Helpdesk
Escalate complex document issues or customer doubts directly to a secure face-to-face video support session with certified compliance executives.
FAQs
Frequently Asked Questions
Answers to common queries about our Video PD onboarding platform.
Pixl's Video PD is a remote video-based personal discussion solution for customer verification.
Video PD simplifies KYC through face matching, live detection, and video discussions.
Yes, it can be customized through branding, integrations, and workflow modifications.
Customer onboarding, KYC, loan processing, policy discussions, teleconsultations, and HR interviews.
Real-time face-to-face engagement with AI-driven insights.
Banking, Finance, Insurance, Healthcare, HR, and Customer Service sectors.
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ISO 27001 Certified
Our platform adheres to the gold standard of information security.
Data Localization
All user data resides in secure local sovereign servers.
DPDP Compliant
Built-in consent controls matching India's data laws.
99.99% Uptime
Robust SLA backed by highly redundant server infrastructure.
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