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Customer Onboarding, Make it Better at its Best

Kerala based PixDynamics offers AI-driven eKYC and video-KYC to help businesses streamline and automate customer onboarding and verification. First of all the Video KYC Software installed should undergo vulnerability, security, and audit validation to ensure robustness and end-to-end encryption.

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India is well and truly on its way to the future of digital banking and cashless payments with the huge increase in fintech adoption over the past few years. But despite the huge opportunity, the friction in the acquisition of users is one of the obstacles that have slowed down progress. Companies not only have to invest in getting customers to transact and use their network, but there is also the issue of the expectations of know-your-customer (KYC), which have so far presented a problem for fintech companies.

Kerala based PixDynamics offers AI-driven eKYC and video-KYC to help businesses streamline and automate customer onboarding and verification. First of all the Video KYC Software installed should undergo vulnerability, security, and audit validation to ensure robustness and end-to-end encryption. Keeping the strength of networks, connectivity, and bandwidth, the regulated entities should ensure that the quality of the video is adequate to establish the identification of the customer beyond doubt. In PiXL Video KYC solution, the video session with the customer should originate from the domain of the regulated entity and not originate from a third-party system. Before establishing the video call, the agent must ensure that the customer doing the KYC verification is physically present in India with our geo-tagging feature.

Then the officer will have a set of questions which is needed to be verified from the customer end. At the time the officer will record the video for the future verification. The officials from the corresponding stream should capture a live photograph and PAN card of the customer. However, customers can share an e-PAN instead of a physical PAN in which case a photo of the PAN is not needed. In both cases, the PAN needs to be verified against the issuing authorities for its validity. The session is concluded and the officer decides whether or not to accept the customer's Video KYC information. The corresponding stream official's ensure that sufficient liveness checks are carried out to ensure that the person completing the steps and the Video KYC is real and establishes the identity of the customer beyond doubt. The regulator encourages sufficient use of technology alongside human intelligence to ensure that fraudulent transactions are prevented and that controls are stronger for the official completing video kyc.

The complete interaction along with the screenshots and video will be available on a single web page which can be linked to the customer record. This move by RBI will permit financial institutions especially fintech and mobile wallets to dynamically scale at lesser costs eliminating any manual procedures or requirements of physical presence. We are here to provide a solution. Speed-up your user onboarding & verification process with us.